IMPRIMIS GROUP IS HIRING!
CUSTOMER SERVICE
ONSITE | DALLAS, TX
DIRECT HIRE | $22-24/HR
Imprimis Group is hiring a Customer Service Representative / Self-Pay Collector for a dynamic medical billing team. This is a role combining customer service, light patient collections, and project-based work.
This position is ideal for someone who enjoys variety and can balance phone-based support with administrative project work.
Position Summary:
The CSR/Self-Pay Collector handles patients’ questions, complaints, problems and concerns while also being able to explain policies and procedures to the patients. CSR’s
are required to be familiar with a variety of the field’s concepts, practices and procedures including but not limited to patient and insurance billing.
Key Responsibilities:
- Handle inbound patient calls related to billing questions, balances, and account inquiries.
- Perform light patient collections and assist with payment arrangements.
- Research and resolve outstanding patient balances.
- Assist with A/R follow-up and account corrections.
- Work on assigned projects, including:
- Reviewing patient balances for accuracy.
- Verifying documentation in systems.
- Entering notes and updates in designated fields.
- Communicate with internal teams regarding account discrepancies.
- Maintain productivity standards:
- ~40–50 accounts worked daily.
Qualifications:
- 1+ year of customer service or collections experience required.
- Healthcare or medical billing experience preferred.
- Strong communication skills with ability to handle patient interactions professionally.
- Ability to multitask in a fast-paced environment.
- Basic understanding of billing, collections, or insurance processes preferred.
Preferred Experience:
- Experience in medical office, billing, or call center environment.
- Exposure to patient collections or insurance follow-up.
- Bilingual (English/Spanish) a plus.
Key Traits for Success:
- Proactive mindset – asks questions and takes initiative.
- Strong attention to detail.
- Positive, team-oriented attitude.
- Ability to shift between phones and project work seamlessly.
- Onsite role (Dallas office).
- Blend of customer service + administrative/project work (not 100% phones).
- Great opportunity for someone looking to grow within medical billing.
Why Join This Team:
- Growing medical billing organization with expanding specialty clients.
- Stable opportunity.
- Direct impact on patient experience and revenue cycle efficiency.
- Streamlined interview and hiring process.
Apply Today! Send your resume to recruiting@imprimis.com for immediate consideration!